Privacy Policy

Welcome to Imagio Studio online store! Protecting your personal data is of great importance to us. Below you can find information on how we collect, process, and store your data, as well as your rights regarding data protection.

1. WHO IS COLLECTING YOUR DATA?

This privacy policy applies to Imagio Studio (LCAP Group doo Beograd), located at Ratarski put 33a, 11080 Belgrade, registration number 21753505, VAT number 112851445, which is responsible for the collection and processing of your personal data.

2. WHAT DATA DO WE COLLECT?

When using our store, we may collect the following data:

  • Personal Data: Name, surname, address, email address, phone number, payment information (credit card number, PayPal, etc.), shipping address.
  • Technical Data: IP address, device information, cookies, and browsing data on our website.

3. FOR WHAT PURPOSES DO WE COLLECT YOUR DATA?

The data we collect is used for the following purposes:

  • Product delivery and provision of services.
  • Communication with you regarding orders, inquiries, or support.
  • Improving user experience on our website through analytics and content personalization.
  • Marketing: Notifying you about promotions and offers, provided you have agreed to receive such notifications.

4. PROTECTION OF CONFIDENTIAL TRANSACTION DATA

When entering credit card information, confidential data is transmitted over a public network in a secure (encrypted) form using SSL protocol and PKI systems, which are currently the most advanced cryptographic technologies. The security of data during the purchase is guaranteed by the credit card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's pages. At no point are credit card details available to our system.

5. LEGAL BASIS FOR DATA PROCESSING

We process your data based on the following legal grounds:

  • Contract performance: Necessary data to fulfill a purchase agreement.
  • Legitimate interest: Improving services and ensuring the security of our online store.
  • Consent: For sending marketing communications or using cookies where required.

6. WHO HAS ACCESS TO YOUR DATA?

We may share your personal data with third parties, but only when necessary for the provision of services:

  • Courier services for product delivery.
  • Payment service providers (banks, payment platforms).
  • Legal and regulatory institutions in compliance with legal obligations.

We never sell, rent, or otherwise disclose your data to third parties for marketing purposes without your explicit consent.

7. HOW LONG DO WE KEEP YOUR DATA?

We keep your personal data for as long as necessary to fulfill the purposes for which it was collected, unless there is a legal obligation to retain it for a longer period.

8. YOUR RIGHTS

Under the Personal Data Protection Law, you have the following rights:

  • Access to data: The right to know what data we hold about you.
  • Correction of data: The right to correct inaccurate or incomplete data.
  • Data deletion: The right to request the deletion of your data when it is no longer needed.
  • Restriction of processing: The right to restrict the processing of your data in certain situations.
  • Data portability: The right to receive your data in a structured format and transfer it to another service provider.
  • Withdrawal of consent: The right to withdraw your consent for data processing (where applicable).

9. COOKIES

Our store uses cookies to enhance the user experience. Cookies allow us to recognize users, track visits, and analyze traffic on the site. You can manage cookie settings in your browser.

10. SECURITY OF YOUR DATA

We take all necessary technical and organizational measures to ensure the protection of your data from unauthorized access, loss, misuse, or damage.

11. CONTACT

For any questions regarding the processing of your personal data or to exercise your rights, you can contact us via email: info@imagiostudio.com